Guest Experience
Multilingual guest assistant with property-specific information, maps, weather and contextual support during stays.
VIM IA · property information · supportCASE STUDY · 001
Visit Mexico Homes
Hospitality technology built around a real operation.
THE PROJECT
One operation.
Multiple connected layers.
Makinexa developed a website and an ecosystem of tools connecting guests, property owners, financial information and internal operations at Visit Mexico Homes.
This is not a lab concept. The modules emerged from the daily needs of an active business and evolve independently to protect systems already in production.
Owners Portal
Private owner portal with monthly balances, income, expenses and downloadable documents.
Reports · PDF/Excel · financial overviewOperations
Cleaning coordination, service visits and property-level inventory with restocking alerts and property-specific requirements.
Cleaning · inventory · visits · alertsPublic Experience
Public traveler experience with information about Mérida and nearby areas, weather, places, activities and destination content.
Destination · weather · places · experiencesAnalytics
Operational and commercial data views for tracking properties, trends and performance across channels.
Properties · trends · performanceModular Architecture
Systems evolve through independent modules so new capabilities can be added without disrupting stable production tools.
Modular · scalable · live operationsWeb & Digital Architecture
Development of Visit Mexico Homes' web presence and the digital architecture connecting its tools. The website acts as the ecosystem's central hub for guest experience, property information, public tools and operational services.
Web · digital architecture · connected ecosystemOPERATIONAL IMPACT
Less guesswork.
More daily control.
Digitizing processes has helped the Visit Mexico Homes team organize tasks, access operational information outside the office and anticipate each property's needs.
For example, property-level inventory helps identify supplies that need restocking ahead of time, so purchases can be planned before the next cleaning rather than requiring last-minute checks or extra trips.
Cleaning, maintenance, pool service and reporting modules make daily follow-up easier and reduce reliance on scattered messages and manual tracking. These are observed operational improvements; no savings or productivity percentages are claimed without verified measurements.
Smarter Purchasing
Property-level inventories and low-stock alerts help plan purchases ahead of upcoming cleanings.
Planning · restocking · fewer emergenciesDaily Coordination
Schedules, assignments and service visit tracking provide greater visibility into pending and completed tasks.
Cleaning · pools · maintenanceOperations on the Go
Access and update operational information in the field without relying on being at the office.
Accessible information · field trackingOrganized Information
Property data, owner reports and indicators support decisions with more organized, accessible information.
Control · reports · decisionsVISITMEXICOHOMES.COM→GUESTS·VIM PUBLIC·OPERATIONS·OWNERS·ANALYTICS→DATA
CLIENT #001
Technology at work in the real world.
Visit Mexico Homes continues to serve as the first real-world environment where Makinexa turns operational needs into products.